Uptown Consultants develops comprehensive acquisition and retention programs with a diverse portfolio of Fortune 500 clients. Instead of over-sized remote call centers located around the country and the rest of the world, our teams divide and conquer. We open smaller branch locations to manage the customer relationships personally and locally. Our clients depend on loyalty to make the long term revenue their shareholders depend on, and loyalty comes from a great customer experience. By managing these accounts locally, we can begin our relationship with a smile and handshake and for once provide the customer with a person they can consistently deal with moving forward instead of 1-800-wait-on-hold.
The result of these grassroots efforts have been tremendous and have proven to be effective in all types of service and utility industries. Recently there has been a spike in competition in all of these industries, leaving the customer experience to be the most important separating factor. Our results, coupled with these industry conditions have put us in a remarkable position to grow exponentially. We’ve just opened new locations in Charlotte, NC and Hartford, CT within the last six months.